sapest
Well-known member
My experience with Garmin hardware issues, and Garmin software support are polar opposites.Did you buy one or more lottery tickets the same day? 'Cause you hit the jackpot big time.While it sounds like you have made up your mind to banish Garmin, before you spend any $$, call them. Two yrs ago my 665 stopped working, (power button just stopped moving) and Garmin (in Canada mind you) to my very great surprise offered a free refurbished replacement unit, and they pd the shipping as well. My unit was at least 4 yrs out of warranty.
Good luck with whatever you purchase. Maybe Santa is listening in.
-Steve
I try to be polite and cooperative when calling tech support lines. "Get more flies with honey than vinegar" and all that. Garmin support has generally been decent to work with, if clueless or unwilling to see a point. Garmin Explorer and Basecamp started crashing at the same time. Right after an update. After describing the problem and emailing screen grabs of the error message, the response was almost literally "your computer is broken. Take it to a tech store to fix it". Let's see, two different brands of laptops running two different versions of Windows - Win7 and Win10, and they crash exactly the same way. Gee, could it be the software? A month or two later Garmin pushed an update and... surprise! everything worked again. Mercifully, I've repressed the memories of other encounters with Garmin support.
For anyone trying to revive a GPS receiver with mechanical (not firmware) problems, try Palm Dr. Although the site is aimed at Palm devices (why????), they do repairs on GPS'. My 660's power switch stopped working and the battery repeatedly tried to escape the case when opening the case to use the update cable. Two weeks after receipt I had a healthy 660 at a good price.
I gave up on Garmin software 'support' yrs ago.
+1 on Palm Dr.
-Steve