Middle-of-the-night-darkness, during a heavy snowstorm, I get an email from the Paypal folks that they have reached a decision
It did not go my way.
I'm not surprised, but a bit disappointed. I have no doubt that my complaint was justified, but I got out-maneuvered by someone who knows the system well. (the seller)
This seller was not forthcoming on the damage, no doubt on purpose. He only replied to one of my polite requests for resolution ...and his words ended with "...better luck in the future"
Doing the paypal/Ebay claim thing was interesting, my first time around doing it after 8yeasr of stellar transactions.
Turns out this seller is no stranger to claims as he's been involved in many ...It seems he knows how to work the "system". How this seller has 100%feedback with 700items is hard to believe, but there is a weird way that Ebay calculates that percentage, and again I believe the seller knows the system and surely the claim system. Thanks bikesniffer for digging up and providing me with his antics on other claims.
Surely hindsight is 20/20 and a few things that seem obvious now:
* close up pics of the item. I didn't ask because the buyer's description didn't warrant it -and he seemed forthcoming on other questions, and, of course the stellar Ebay rating.
* I was too ***** on my claim. I offered him two options that I also put in the Paypal claim as possible remedies.
a.) take item back for full refund
b.) knock 200bucks off the price and I'll use that to attempt to get them in described condition.
Hindsight, I should have gone balls to the wall with a full refund and not dicked around
* I went through the claim wizzard which is a bit confusing if you don't know the system. Hindsight I should have got on the phone with a claims person and got coached on the whole thing. Their system really isn't designed for a compromise such as my item "b" above and that wishy-washy-ness hurt me I believe.
* One suggestion on this thread was to: Immediately send the item back with a tracking number and file a claim. I've thought a lot about this, and, it might very well be golden advice. My concerns is that with this seller I'm not sure what would have happened. But, I'd like it to do over again and find out!!! LOL no doubt.
*oh, a few suggested paying through PayPal with a credit card. Often I do ..but I've had good luck with PayPal, ...and when this transaction occurred I had a quite a bit of cash sitting in my PayPal account and using it up seemed easy, convenient, practical. Hindsight, sure I'd like it to do over. However in conversation with some folks, it might not have made a difference, but I think it wouldn't have hurt to have my credit card company in the game on my side.
I'm not bitter by any means, lesson learned and 8years of awesome ebay experiences I'm really impressed and it has been a great resource for me. While this event didn't go my way, I'm glad that at least there is a system in place to dispute, and that is something you don't find on Craigs, forums etc.
So, now what to do with these things?? LOL,
I'll always be a fan of Staintunes, but I've put this pair in the rearview mirror. I now have a brad new set of beautiful Titanium (Muzzzy) ready to install on the bike. Oh, and worked a deal, got three sets of cores (variety of loudness) so I've got some flexibility and won't be worrying about buying repacking stuff for quite a while.
I'm going to talk to some local folks about getting these Staintunes cleaned up --with the scratches/scrapes removed, they'll actually look pretty good. The dents I don't believe much can be done with ...but they're pretty mild and not really in the common line of site.
Not sure what they're worth, but open to offers as well as suggestions onhow to make something out of them.
here is a pretty fair/honest picture of the exaust:
Yep, there is an address in Tigard that I'll keep handy. Never know, when i'm in the area, might want to say hello and put a face to the butt-******* that I caught the wrong end of.
And those who helped me rant on this thread ...thanks for all the advice and fun ...some good laughs, and ain't much better than a good laugh.
RJ